Dealing with claims quickly, courteously and efficiently is at the heart of our philosophy. We know that one of the most important things for our clients is how we manage claims, that’s why all of our clients benefit from:
Our clients have access to a nominated claims handler. This ensures that the person dealing with your claims understands your business. It also means that you have direct access to a dedicated contact, you won’t have to wait on hold to a call centre!
We’re here to help you understand and manage your claims. We will provide claim reports as required by you which cover all classes of insurance and with the detail you need to ensure they are meaningful and help to analyse patterns and ways to improve your claims experience.
24/7 Claims Helpline
We know not all businesses operate 9-5, therefore we offer all of our clients access to a 24 hour helpline.
Free Motor Claims App & Key Retrieval
All of our clients have access to a free iPhone app to enable their drivers to log claims quickly & effectively ensuring they gather the right information to help with a claim. We also provide key tags so that if keys are misplaced they can be reunited with their owners.
To ensure you receive the best possible settlement in the event of a claim we can also offer the services of our own in-house Loss Adjuster.